S piškotki izboljšujemo vašo uporabniško izkušnjo. Z uporabo naših storitev se strinjate z uporabo piškotkov. V redu Piškotki, ki jih uporabljamo Kaj so piškotki?

Local guides with insider tips about everything.

Local paths, main attractions in and little away from the city center.

Global view of the city.

Big final, great for socializing: do as the locals do and drink something with us on blanket in Tivoli Park.

General conditions

GENERAL TERMS AND CONDITIONS, LEGAL NOTICE, PRIVACY POLICY

Valid since 1.7.2012, last change 20.4.2020
Please read these general terms and conditions, legal notice, privacy policy
(“Terms”, “Terms of Service”) carefully before using the http://vg-guides.com or http://www.ljubljanabiketour.com websites and our services (the “Service”) operated by Vandrovc, Primož Kadunc s.p. (“website”, “us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
The materials within the websites are protected by applicable copyright and trade mark law.
LICENSE TO USE WEBSITE
Unless otherwise stated, Vandrovc, Primož Kadunc s.p. owns the intellectual property rights published on this website and materials used on http://vg-guides.com or http://www.ljubljanabiketour.com websites. Subject to the license below, all these intellectual property rights are reserved.
You may view, download for caching purposes only, and print pages, files or other content from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.
You must not:
use material from this website in digital media or documents (including republication on another website) without permission and a back link to the original source;
sell, rent or sub-license material from the website;
reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
edit or otherwise modify any material on the website;
redistribute material from this website – except for content specifically and expressly made available for redistribution; or
republish or reproduce any part of this website through the use of iframes or screenscrapers.
Our photos are available for purchase for commercial image use. Contact info@vgguides.com to discuss.
ACCEPTABLE USE
You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not use this website or any part of it to transmit or send unsolicited commercial communications.
You must not use this website for any purposes related to marketing without the express written consent of Vandrovc, Primož Kadunc s.p.
LINKS TO OTHER WEBSITES
Our Service may contain links to third-party web sites or services that are not owned or controlled by Vandrovc, Primož Kadunc s.p.
Vandrovc, Primož Kadunc s.p. has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. The use of a link on http://vg-guides.com or http://www.ljubljanabiketour.com websites does not constitute endorsement by Vandrovc, Primož Kadunc s.p. You further acknowledge and agree that Vandrovc, Primož Kadunc s.p. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
USER CONTENT
In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website via comments, social media accounts or you hand to us via testimonials or after our service.
You grant to a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to the right to sub-license these rights, and the right to bring an action for infringement of these rights.
Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or a third party (in each case under any applicable law).
You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
Vandrovc, Primož Kadunc s.p. reserves the right to edit or remove any material submitted to this website or published upon this website.
Vandrovc, Primož Kadunc s.p. rights under these terms and conditions in relation to user content, does not undertake to monitor the submission of such content to, or the publication of such content on, this website.
NO WARRANTIES
This website is provided “as is” without any representations or warranties, express or implied. makes no representations or warranties in relation to this website or the information and materials provided on this website.
Without prejudice to the generality of the foregoing paragraph, does not warrant that:
this website will be constantly available, or available at all; or
the information on this website is complete, true, accurate or non-misleading.
If you require advice in relation to any legal, financial, technical or medical matter you should consult an appropriate professional.
MORE SPECIFIC ABOUT GENERAL TERMS AND CONDITIONS FOR TRAVEL PROGRAMS/TOURS/ACTIVITIES GUIDED AND ORGANIZED BY PRIMOŽ KADUNC, TOURIST AGENCY VANDROVC, PRIMOŽ KADUNC S.P. (BRANDS OF VANDROVC, PRIMOŽ KADUNC S.P. LJUBLJANA BIKE TOUR, etc.)

General terms and conditions of travel arrangements are a fundamental part of agreement, concluded between Vandrovc, Primož Kadunc s.p. and passenger (hereinafter: Client), who are guided on a certain travel arrangement. Once the interested Client orders guiding a certain travel arrangement, over the phone, e-mail or online applications/inquiries, it is considered that he has accepted the general terms and conditions. The order the Client makes is obligatory and therefore it is possible for the Client to cancel his order exclusively according to the general terms and conditions regarding the cancellation of the order on behalf of the Client. The Client is responsible for all the costs and consequences, which may occur due to incorrect information he has provided when making an order.
MAKING A BOOKING AND PAYMENTS
The Client can order guiding service personally, by e-mail or through online applications/inquiries. By making an order Vandrovc, Primož Kadunc s.p. and the Client agree a travel agreement, which includes the information regarding the travel arrangement that the Client has chosen or in other cases the travel agreement refers to the travel arrangement program, that consist of all the information regarding the chosen travel arrangement program (duration, itinerary, booking procedure, payment method, payment conditions etc.). When making an order, the Client has to provide all the necessary information and his personal documents that are required by the travel arrangement programs.
At booking the Client has to pay the amount of 30 % avans payment of the total travel arrangement costs for the tours, unless stated differently in the travel arrangement or e-mail.
The Client has to pay the amount of 100% of the total value of the travel arrangement on bank account at least 30 days before the tour departure date or he has to follow the instructions, stated and agreed in the travel arrangement program or e-mail. In case the Client fails to pay the remaining amount of the travel arrangement price in time, it is considered that he has cancelled his order and in this case Vandrovc, Primož Kadunc s.p. follows the regulations of general terms and conditions regarding the cancellation of the travel arrangement on behalf of Client, as stated in AMENDMENT AND CANCELLATION OF BOOKING ON BEHALF OF CLIENT of these more specific part about general terms and conditions for travel programs/tours/activities guided and organized by Primož Kadunc, Tourist Agency Vandrovc, Primož Kadunc s.p. (brands of Vandrovc, Primož Kadunc s.p. Ljubljana Bike Tour, etc.)
PRICE OF TRAVEL ARRANGEMENT
Price of travel arrangement is stated in every travel program and becomes valid with the day of the publication of each program. Prices for all the arrangements are given in Euros (EUR). Vandrovc, Primož Kadunc s.p. reserves itself the right to change the prices according to Obligations Code (the changes take place due to changes in currency exchange rates, changes in transport tariffs, changes in fuel prices, etc…). Should the price changes occur, Vandrovc, Primož Kadunc s.p. has the responsibility to inform the Client at the latest 20 days before the day of departure. If the agreed price of the travel arrangement rises more than 8%, it is the right of the Client to cancel his order without any further costs, yet it has to be done at the latest 2 days after he has received the notice of the price change.
Vandrovc, Primož Kadunc s.p. has the right to state in the agreed travel arrangement that the Client should pay for the optional services that are part of the agreed travel arrangement (services that are clearly specified under section NOT INCLUDED) directly to the service provider on spot. In such case, the Client takes fully responsibility to claim any reclamation demand to the service provider directly.
CATEGORIES OF SERVICES
Every travel arrangement clearly specifies on what services are included in the total price and which are not an are clearly visible to the Client under sections INCLUDED (everything that is not clearly specified under INCLUDED is subject to extra payment) and NOT INCLUDED. Specific services are to be considered extra and are not included in the price of the travel arrangement: single room supplement, different room types from those specified in the travel arrangement, additional or special meals, additional excursions etc. and are clearly specified under section NOT INCLUDED. Also subject to extra payment regardless the costs of the travel arrangement are the following: visa costs, airline tickets and fees, etc., which are clearly specified under section NOT INCLUDED. All these extra services are to be paid by the Client separately (in addition to the basic arrangement costs). When making a booking, the Client can express their wishes regarding special services whenever possible, which will be subject to additional costs that must be covered by the Client. Extra services must be paid (in correspondent local currency) to the travel guide or Vandrovc, Primož Kadunc s.p.  representative wherever these services take place. During travel, the Client can purchase extra services (accommodation services, meals, excursions, entrance fees for attractions) that are run by local providers and separately from Vandrovc, Primož Kadunc s.p.. If purchasing any of such extra services, the Client will be subject to their terms and conditions and privacy policy. Unless the Client requests a specific level of accommodation (specific number of stars), accommodation of national categorization of the destination country will be included in the travel arrangement.
AMENDMENT AND CANCELLATION OF BOOKING ON BEHALF OF CLIENT
The Client has the right to cancel or change the agreed travel arrangement.
Vandrovc, Primož Kadunc s.p. has the right to charge the Client an administration fee of 25 € (EUR) for any amendment of the confirmed travel arrangement.
The cancellation of order has to be made in writing and addressed to Vandrovc, Primož Kadunc s.p.. Should this occur Vandrovc, Primož Kadunc s.p. reserves itself the right to claim from the Client the costs that the company has suffered due to the cancellation of booking. The amount of costs depends on the date when the written order cancellation was received. Unless stated differently in the travel arrangement or e-mail, the following cancellation terms are to be considered as valid:
Return policy for guided Vandrovc, Primož Kadunc s.p. travel arrangements:
In case of cancellation 59-45 days before departure, the cancellation fee is 15% of total price.
In case of cancellation 44-30 days before departure, the cancellation fee is 30% of total price.
In case of cancellation 29-15 days before departure, the cancellation fee is 50% of total price.
•     In case of cancellation 14-8 days before departure, the cancellation fee is 75% of total price.
In case of cancellation 7-1 days before departure, the cancellation fee is 100% of total price.
In case of cancellation on the day of departure, the cancellation fee is 100% of total price.
Non shows will not be refunded, the cancellation fee is 100% of total price.
Return policy for guided Vandrovc, Primož Kadunc s.p. for scheduled day tours (For example Ljubljana Bike Tours):
0 cancellation fee for any cancellation up to 48 hours before the tour
Cancellations between 48 and 24 hours before the tour, 50 % cancellation fee applies.
Cancellations made 24 hours before the tour or less, 100 % cancellation applies.
Cancellation on the day of the tour, will be subject to a cancellation fee equivalent to the cost of the trip.
The client is entitled to terminate a travel arrangement during its execution but has to provide a written statement clearly stating their intention to terminate the travel arrangement in process. If the Client decides to terminate the travel arrangement in such circumstances, they shall not be entitled to any reimbursements of costs or purchase price, neither in part nor entirely. Should a Client decide to change the agreed itinerary of the travel arrangement or they do not travel in accordance with the agreed itinerary of the travel arrangement, it shall be considered that the Client has withdrawn from the travel agreement. In such case the Client has no right to any reimbursements of costs or purchase price, neither in part nor entirely.
The Client is fully responsible for all the costs and consequences, which may occur due to incorrect information they had provided Vandrovc, Primož Kadunc s.p. when making a booking. Primož Kadunc s.p. is entitled to compensation for damage if the Client failed to provide Primož Kadunc s.p. correct information of any kind that could affect the execution of the travel arrangement and where it is discovered that the Client intentionally failed to provide Primož Kadunc s.p.  required information and additional costs of such scenario occurred.
CANCELLATION OR CHANGE OF TRAVEL ARRANGEMENTS ON BEHALF OF VANDROVC, PRIMOŽ KADUNC s.p.
Based on the valid legislation, Vandrovc, Primož Kadunc s.p. has the right to cancel multi day group travel arrangements 7 (seven) days prior to date of departure at the latest, in case the minimum required has not been reached (not enough bookings received for the realization of the travel arrangement). Vandrovc, Primož Kadunc s.p. one day scheduled tours/activities can be cancelled 15 (fifteen) hours before the scheduled tour/activity at the latest. The lowest number of Clients required is determined with every program individually and available on Vandrovc, Primož Kadunc s.p. websites. Should this happen (the number of guests does not reach the minimum required for the realization of the travel arrangement), Vandrovc, Primož Kadunc s.p. is free of any responsibility for the damage compensation to the guests, who booked the travel arrangement, yet every Client is fully reimbursed of the payment they had previously made for the cancelled travel arrangement.
Vandrovc, Primož Kadunc s.p. has the right to partially or completely resign from the travel agreement with the Client (individual traveller, group of more travellers, authorized travel agent), in case, before departure day as well as during the duration of the travel arrangement, unexpected circumstances occur, which could not had been anticipated, eliminated or avoided. Such circumstances represent for Vandrovc, Primož Kadunc s.p. a justified cause in which the agency, in presence of such circumstances, would not have concluded the travel arrangement as agreed at booking the travel arrangement. Vandrovc, Primož Kadunc s.p. reserves the right to amend or alter a travel arrangement, as well as fully or partially withdraw the travel arrangement, in case of force majeure (i.e. political unrest, war or threat of war, riots, closure of airports, closure of ports, terrorist activity, natural and nuclear disasters, fire, epidemic, adverse weather conditions or other similar events out of the agency’s (Vandrovc, Primož Kadunc s.p.) control. Vandrovc, Primož Kadunc s.p. has in such case the possibility to offer the Client its services in another form - substitute with alternative arrangements of comparable value at no extra costs or provide a full or partial refund if essential elements of the package, other than price, are changed significantly.
Vandrovc, Primož Kadunc s.p. has the right to change the date and time of departure or to cancel a travel arrangement due to a change in flight schedules or any other changes regarding means of transport included in the travel arrangement due to force majeure. Vandrovc, Primož Kadunc s.p. has the right to change the direction of the travel arrangement due to changes of unexpected conditions of travel (change of transport provider timetable, force majeure or any other unexpected cause, that is out of the agency’s control) without any reimbursement for the damage and according to the valid regulation of the passenger traffic.
Should Vandrovc, Primož Kadunc s.p. cancel travel arrangements due to force majeure, the Client is not entitled to a refund for visas, vaccination costs and other services that were purchased by the Client individually and not arranged by Vandrovc, Primož Kadunc s.p. (airline tickets, entrance fees, transport services, meals, etc.).
If Vandrovc, Primož Kadunc s.p. withdraws from the travel arrangement during its execution (duration), the Client is entitled to a refund for the missing services. However, the Client is not entitled to a refund of administrative costs and fees of insurance taken out with an insurance company.
Vandrovc, Primož Kadunc s.p. reserves the right to change the Client’s agreed accommodation facility, to move them to another facility of the same or superior category, due to force majeure and other situations where such modifications were impossible to have been anticipated or avoided.
Vandrovc, Primož Kadunc s.p. has the right to partially or completely resign from the travel agreement with the Client during the duration of the travel arrangement, if the Client does not follow generally accepted behavior rules in the country where travel arrangement takes place. If the Client with such behavior endangers the wellbeing and health of other passengers and prevents the representative of the agency to execute the agreed travel arrangement, Vandrovc, Primož Kadunc s.p. has the right to partially or completely resign from the travel agreement.
TRAVEL DOCUMENTS
All Clients, who book a travel arrangement abroad, must have a valid passport or another suitable document that enables them to enter a foreign country. In case certain countries condition the entry to the country with a specific document (visa), the Client must acquire these documents before the travel or until the date stated in the program. Clients who are not EU residents, must acquire all the necessary documents, required by the countries of the travel destination and the ones they cross when travelling. Underaged clients (less than 18 years old), must acquire all the necessary documentation for border crossing for underage Clients. Should a Client fail to fulfil obligations given or should it occur that due to the Client’s unregulated documents they are not able to travel or for the same reason, they have to terminate or cancel the travel arrangement during its duration, Vandrovc, Primož Kadunc s.p.  follows the terms and conditions. In case Vandrovc, Primož Kadunc s.p. mediates in the procedure of acquiring a visa for the Client, the agency cannot guarantee that its mediation will be successful. Mediation in the procedure of acquiring visa is not included in the price of the travel arrangement and must be paid by the Client in addition to the costs of the travel arrangement. The cost of mediation in the procedure is not returned to the Client in any case. Should the Client lose their documents during the duration of the travel arrangement or should documents be stolen, and are necessary for the continuation of travel or for the Client’s return to their home country, the Client has to provide for new documents on their own costs. In case the Client has to interrupt the travel arrangement due to documents loss or theft, they are not entitled to the proportional reimbursement of the paid price of the travel arrangement.
CUSTOMS AND CURRENCY CONTROL REGULATION
All Clients must respect the customs and currency control regulation of the Republic of Slovenia, as well as of other countries they are travelling to. Should the Client, due to disrespect of these regulations, be unable to continue the travel, the Client is the only one to carry the consequences and costs, as a result of such situation.
HEALTH REGULATION
According to the regulation of the World Health Organization the Client is required to get vaccinated before travelling to certain countries, as well as to acquire adequate corresponding documents confirming vaccination. Vaccination is obligatory even in cases when such health regulation was accepted after the booking was made. Rejection of vaccination is not an excusable reason for the cancellation of booking, unless there are contradictions for the Client’s health. In such case the Client has to provide official medical statement. Vandrovc, Primož Kadunc s.p. is not responsible for eventual complications or the cancellation of the travel on behalf of the Client which could occur due to disrespect of health regulations of the country they are travelling to. Vandrovc, Primož Kadunc s.p. is not responsible for eventual complications or the cancellation of the travel if the health regulations of the country they are travelling to are changed after the booking of travel arrangement or during the execution of travel arrangement.
LUGGAGE
The transport of luggage is free up to a certain weight limit, determined by the transport provider. The Client must report luggage loss or damage directly to the company that provided transport or to the accommodation facility, where the Client is staying. When travelling by airplane, according to the regulation, valid in the international air passenger traffic, the airline is the one responsible for luggage. Vandrovc, Primož Kadunc s.p. is not responsible for luggage theft or damage as well as for other personal belongings, valuables and documents in the accommodation facility, where the Client is staying (hotels, hotel rooms, apartments, etc.). Vandrovc, Primož Kadunc s.p. does not take any responsibility for luggage damage or loss, luggage theft as well as for other personal belongings, valuables and documents during execution of travel arrangement.
COMPLAINT
Every Client – holder of a travel agreement with Vandrovc, Primož Kadunc s.p., has the right to submit complaints due to unsatisfactory services provided by Vandrovc, Primož Kadunc s.p.. According to Consumer Protection Act (Slovene: Zakon o varstvu potrošnikov – ZVPot), the Client has to provide the reasons for filing a complaint and provide relevant evidence for unsatisfactory service (irregularities or deviations from the primarily agreed and paid travel arrangement) to the responsible person for the services (Vandrovc, Primož Kadunc s.p. director), Vandrovc, Primož Kadunc s.p. official representative at destination or the local service provider at the travel destination. The Client must hand in a written complaint 15 (fifteen) days after the conclusion of the travel arrangement at the latest. In case the Client fails the legally determined date for handing in the complaint, it will not be considered valid. Without providing a written complaint addressed to Vandrovc, Primož Kadunc s.p., it will not be subject to consideration nor reimbursement or reduction claim or any other type of claim. At filing the written complaint, the Client must provide relevant confirmation of the hotel manager, transport service provider or other authorized person that will confirm the Client’s claims, which will serve as a base for further reimbursement claim (for example, confirmation of payment or receipt). If Vandrovc, Primož Kadunc s.p. is responsible for not executing the travel arrangement or single services included in the travel arrangement, the Client is entitled to a refund or partial refund of the real value of the unsatisfactory services. If Vandrovc, Primož Kadunc s.p. fails to provide the agreed services, the Client is entitled to a refund for the not used services in accordance with the applicable regulations of the Consumer Protection Act (Slovene: Zakon o varstvu potrošnikov – ZVPot). Vandrovc, Primož Kadunc s.p. is free of any refund claim in cases clearly stated in section cancellation or change of travel arrangements on behalf of Vandrovc, Primož Kadunc s.p., when Vandrovc, Primož Kadunc s.p. has the right to cancel, change or modify the agreed travel arrangement.
INSURANCE
Vandrovc, Primož Kadunc s.p. requires that the Client provides individually comprehensive insurance cover for cancellation, medical expenses, personal accident, personal baggage, money and public liability before the travel arrangement starts. When travelling abroad, it is recommended to obtain health insurance with global coverage.
DATA PROTECTION STATEMENT
All information that the Client provides in order to make a booking, are held secure by Vandrovc, Primož Kadunc s.p.. The information’s are passed on to the relevant suppliers of the travel arrangements. The information may be forwarded to public authorities such as customs or immigration required by them, or as required by law. Certain information may also be passed on to security or credit checking companies. Vandrovc, Primož Kadunc s.p. will pass on clients’ information to persons responsible for their specific travel arrangements and services. This may apply any sensitive information that are provided by the Client such as details of any disabilities, dietary or religious requirements. Such sensitive information will be passed on to suppliers directly in case they are required by them to provide al details of your booking. By accepting these General Terms and Conditions clients consent this information being passed on to the relevant persons. Where the data might be passed on for marketing purposes, clients have the right to decide in the settings sections or write us to opt out or eventually opt out of future marketing activities.
FINAL PREMISES ON MORE SPECIFIC ABOUT GENERAL TERMS AND CONDITIONS FOR TRAVEL PROGRAMS/TOURS/ACTIVITIES GUIDED AND ORGANIZED BY PRIMOŽ KADUNC, TOURIST AGENCY VANDROVC, PRIMOŽ KADUNC S.P. (BRANDS OF VANDROVC, PRIMOŽ KADUNC S.P. LJUBLJANA BIKE TOUR, etc.)
All the prices of Vandrovc, Primož Kadunc s.p. travel arrangements include value added tax, unless is stated different. By booking a travel arrangement offered by Vandrovc, Primož Kadunc s.p., each Client gives Vandrovc, Primož Kadunc s.p.  permission to use all photo and video material produced during the travel arrangement (the photographs and videos may include Clients) for promotional and commercial use. The Client is personally liable for any misbehavior or damage they cause by misbehavior, especially for damage resulting from not respecting these General Terms and Conditions. The client is responsible to cover for the damage immediately in the hotel or any other location (designated by the natural or legal person) that has suffered from damage. In the event of dispute between Vandrovc, Primož Kadunc s.p. and the Client all legal procedures are in competence of the Court in Ljubljana, Slovenia. Vandrovc, Primož Kadunc s.p. does not take responsibility for mistakes that may occur in the promotional material (catalogues, leaflets, brochures and websites). These General Terms and Conditions replace all the previously issued General Terms and Conditions.
Every ClienT, who order guiding from Vandrovc, Primož Kadunc s.p. join the tour on his own risk and is responsible all for himself. Vandrovc, Primož Kadunc s.p. or tour guide Primož Kadunc do not take responsibility for any injuries during the tour.
More about LEGAL NOTICE AND PRIVACY POLICY
Vandrovc, Primož Kadunc s.p. will, by proper web page design, try to ensure that the data on this web page is punctual and up-to-date, but does not take any responsibility for the punctuality of these data. All users use these data at their own risk. Vandrovc, Primož Kadunc s.p. or any other legal person or a private individual, who participated at the developing and designing of this page, are not liable for possible damages, which could stem from using information on this page or any mistakes and defectiveness in its content. All information and pictures on Vandrovc, Primož Kadunc s.p. web pages are, according to law, subject to the author’s protection or some other protection of intellectual property. Documents from these web pages may only be reproduced for non-commercial purposes, and must preserve all warnings about the author’s or other rights and cannot be copied, duplicated, or in any way distributed for commercial use. Brand names and trademarks, used on these pages, are registered trademarks of Vandrovc, Primož Kadunc s.p., unless stated different or is the company’s right to use them. Vandrovc, Primož Kadunc s.p. reserves the right to change the contents of these pages at any time, in any way, without a special reason and without previous notice. It does not take any responsibility for consequences that can come as a result of these changes.
PRIVACY PROTECTION

Vandrovc, Primož Kadunc s.p. protects all visitors’ data according to the Personal Data Protection Law (Regulation (EU) 2016/679 (the “GDPR”)) and other Slovene and European legislation. By sending his/her personal data using the informative or reservation form, the visitor agrees that his/her data will be used by Vandrovc, Primož Kadunc s.p. for its internal statistical and data processing use. The company binds itself not to share personal data to other private individuals or legal persons for commercial uses unless is stated different. (Please check also further down more about privacy policy). Our web pages offer two ways of making a reservation for our capacities. One option is by e-mail: you send the inquiry and we send you our offer. The offer can be confirmed by following Terms and conditions published on our website. You can also make a reservation via mobile phone (WhatsApp, Viber, etc.): you send the inquiry and we send you our offer. The offer can be confirmed by following Terms and conditions published on our website.
DATA USE
Vandrovc, Primož Kadunc s.p. protect all guests’ data according to the Personal Data Protection Law. It counts that the guest, by accepting the offer, agrees with using his/her data for our statistical purposes and informing our clients of our offers. If the guest does not wish to share his/her data for the above stated purposes, he/she can state that when contacting us.
LIMITATIONS OF LIABILITY
Vandrovc, Primož Kadunc s.p. will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:
to the extent that the website is provided free-of-charge, for any direct loss;
for any indirect, special or consequential loss; or
for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.
REASONABLENESS
By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.
If you do not think they are reasonable, you must not use this website.
OTHER PARTIES
You accept that, as a limited liability entity, has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against Vandrovc, Primož Kadunc s.p. in respect of any losses you suffer in connection with the website.
TERMINATION
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
CHANGES
We reserve the right, at our sole discretion, to modify or replace these Terms at any time without notice. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
DISCLOSURE
Vandrovc, Primož Kadunc s.p. accepts compensation and/or in-kind exchange for product opinions and services. However, our reviews and opinions are solely our own, based on our experience.
MORE ABOUT PRIVACY POLICY
We value your privacy. Therefore, we have set forth a Privacy Policy to inform you of how we use the personal information that we collect and how it may be used. The statement only applies our websites or on or after the tours.
Information We Collect: Information you voluntarily submit to http://vg-guides.com or http://www.ljubljanabiketour.com websites or on or after the tours: We may collect personal information from you, such as your name or email address. For example, you may voluntarily submit information to the Website by leaving a comment, subscribing to a newsletter or submitting a contact/inquiry form.
Automatically Collected Information: We automatically collect certain information about you and the device with which you access the Website. For example, when you use the Website, we will log your IP address, type of operating system, type of browser, referring website, pages you viewed and the dates/times when you accessed the Website. We also collect information about actions you take when using the Website, such as links clicked.
Cookies: We may log information using cookies. We may use both session cookies, which expire when you close your browser, and persistent cookies, which stay on your browser until deleted, to provide you with a more personalized experience on the Website.
How Your Information May Be Used
We may use the information collected in the following ways:
To operate and maintain the Website
To send you promotional information, such as newsletters. Each email promotion will provide information on how to opt-out of future mailings
To send you administrative communications, such as administrative emails, confirmation emails, technical notices, updates on policies or security alerts
To respond to your comments or inquiries
To track and measure advertising on the Website
To protect, investigate and deter against unauthorized or illegal activity
THIRD-PARTY USE OF PERSONAL INFORMATION
We may share your information with third parties when you authorize us to share your information.
Additionally, the Website may use third-party service providers to service various aspects of the Website. Each third-party service provider’s use of your personal information is dictated by their respective privacy policies.
The Website currently uses the following third-party service providers:
Mail Chimp – This service is used for delivery of email updates and newsletters. We store your name and email address for purposes of delivering such communications. Please refer to Mail Chimp’s privacy policy for more information.
Google Analytics – This service tracks Website usage and provides information such as referring websites ad user actions on the Website.
This list may be amended from time to time at the Website’s sole discretion.
INTERNET-BASED ONLINE ADVERTISING AND GOOGLE ANALYTICS
This section of our Privacy Policy provides details about interest-based online advertising (also called “remarketing”), Google Analytics, and your choices with respect to this type of advertising.
We use Google Analytics’ 3rd-party audience data, such as age, gender and interests to better understand the behavior of our customers and work with companies that collect information about your online activities to provide advertising targeted to suit your interests and preferences. This helps us track and manage the effectiveness of our marketing efforts. To learn more about the privacy policy of Google Analytics, refer to Google’s Policies and Principles (https://policies.google.com/technologies/partner-sites).
You may opt out or edit your Google Display Network Ads preferences at: http://www.google.com/ads/preferences/ or use Google Analytics Opt-out Browser Add-on (https://tools.google.com/dlpage/gaoptout/). Because the opt-out control pages are specific to the individual browser and because the service is not operated by us, we are unable to perform the opt-out function on your behalf.
EMAIL COLLECTION
Prior to collecting your email address for our own purposes, we clearly identify the purpose of obtaining personal information and only use that information for the sole purpose as stated. We protect the personal information provided to us with reasonable security measures, safeguarding it against access, copy and theft.
Except when required by law, we do not sell, distribute or reveal personal information obtained by Vandrovc, Primož Kadunc s.p. However, we may disclose or transfer personal information collected through the Website to third parties who acquire all or a portion of our business, which may be the result of a merger, consolidation or purchase of all or a portion of our assets.
ANONYMOUS DATA
From time to time, we may use anonymous data, which does not identify you alone, or when combined with data from other parties. This type of anonymous data may be provided to other parties for marketing, advertising or other uses. Examples of this anonymous data may include analytics or information collected from cookies.
PUBLICLY VISIBLE INFORMATION
If you leave a comment on the Website social media, certain information may be publicly visible. Your email address will never be available publicly. At your option, you may also add an avatar, your name and a link to your website. Other users may see your username, avatar and website information.
COOKIE REGULATIONS
In order to optimize the web page in terms of system performance, practicability and provision of useful information about the services, Vandrovc, Primož Kadunc s.p. automatically collects and stores information in log files on the user’s computer. These include the user’s Internet Protocol (IP) address, data on the browser type and language settings, the operating system, Internet Service Provider (ISP), and date/time of the visit. Vandrovc, Primož Kadunc s.p. uses these data to effectively manage the web pages in order to find out more about the behavior of customers across the web pages, to analyze trends, and to collect comprehensive demographic information about the users. The collected data can be used for marketing and advertising purposes, as well as for communication (e.g. the optimization and enhancement of the user experience to guarantee more attractive offers and services). In the event of the usage of data which are not personal data, together with personal information, such data are treated as personal data as long as they are used collectively. Also, for the information gathered from cookies and other comparable techniques the Declaration on the Protection of Personal data from these Terms and Conditions applies.
WHAT IS “COOKIE”?
Web pages, e-mails, web services, advertising and interactive applications can use the so-called cookies (hereinafter: “cookies”) for the optimization of services. A cookie is a small file usually containing a sequence of letters and numbers that is loaded into the user’s terminal equipment (computer, mobile device, etc.; in these Terms and Conditions generally referred to as: “computer”) when visiting the Vandrovc, Primož Kadunc s.p. website (Vandrovc, Primož Kadunc s.p. sends the cookie file to the user’s computer hard drive). For example, Vandrovc, Primož Kadunc s.p. website can then use them to identify the user’s devices when the connection between the web server and the web browser is established. The main purpose of the cookie is to enable the web server to provide the user with customized web pages allowing for a more personal experience during experiencing Vandrovc, Primož Kadunc s.p. tours. website and better response capabilities to individual user’s requirements. Cookies allow Vandrovc, Primož Kadunc s.p. to obtain more information about how users use their web site, and also as a means of improving the user’s experience during their visit to a certain web page.
ADVERTISING
Display Ads
We may use third-party advertising companies to serve content and advertisements when you visit the Website, which may use cookies, as noted above.
Retargeting Ads
From time to time, the Website may engage in remarketing efforts with third-party companies, such as Google, Facebook or Instagram, in order to market the Website. These companies use cookies to serve ads based on someone’s past visit to the Website.
Newletters
You may subscribe to Vandrovc, Primož Kadunc s.p. newsletter, which may be used for advertising purposes. All newsletters sent may contain tracking pixels. The pixel is embedded in emails and allows an analysis of the success of online marketing campaigns. Because of these tracking pixels, we may see if and when you open an email ad which links within the email you click. Also, this allows the Website to adapt the content of future newsletters to the interests of the user. This behavior will not be passed on to third parties.
RIGHTS RELATED TO YOUR PERSONAL INFORMATION
Opt-Out
You may opt-out of future email communications by following the unsubscribe links in your emails. You may also notify us at info@vgguides.com to be removed from our mailing list.
Access
You may request what personal information we have about you by submitting a request to info@vgguides.com
Amend
You may contact us at info@vgguides.com to amend or update your personal information.
Forget/Deletion
In certain situations, you may request that we erase or forget your personal data. To do so, please submit a request to info@vgguides.com The process of removal will be completed within one month.
Please note: We may need to retain certain information for record-keeping purposes or to complete transactions or when required by law.
Restricting how we may use your information
In some cases, you may ask us to restrict how we use your personal data.  This right might apply, for example, where we are checking the accuracy of personal data about you that we hold or assessing the validity of any objection you have made to our use of your personal data.  The right might also apply where this is no longer a basis for using your personal data but you don’t want us to delete the data.  Where this right to validly exercised, we may only use the relevant personal data with your consent, for legal claims or where there are other public interest grounds to do so.
Data Portability
You may exercise the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and may transmit those data to another company.
If you wish to exercise ant of the aforementioned rights, please contact us at info@vgguides.com
SENSITIVE PERSONAL INFORMATION
At no time should you submit sensitive personal information to the Website. This includes your social security number, information regarding race or ethnic origin, political opinions, religious beliefs, health information, criminal background or trade union memberships. If you elect to submit such information to us, it will be subject to this Privacy Policy.
CHILDREN’S INFORMATION
The Website does not knowingly collect any personally identifiable information from children under the age of 16. If a parent or guardian believes that the Website has personally identifiable information of a child under the age of 16, please contact us immediately at info@vgguides.com and we will use our best efforts to promptly remove such information from our records.
FINAL DETERMINATIONS
VAT is included in all prices of the Vandrovc, Primož Kadunc s.p. offer, unless stated different. Court of jurisdiction in Ljubljana, Slovenia is competent for all kinds of disputes between clients.
WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA?
Company Vandrovc, Primož Kadunc s.p., Gradiške Laze 33, 1275 Šmartno pri Litiji, Slovenia.
Contact Us
If you have any questions about general terms and conditions, legal notice, privacy policy, please contact us: info@vgguides.com
In Gradiške Laze, 20.4.2020
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